Manufacturer’s Guarantee

All new goods are sold with the benefit of a minimum 12-month manufacturer guarantee. Some manufacturers will provide warranty details with your product.

It is the responsibility of the buyer to complete and return the purchase registration form enclosed with the goods to the manufacturer.

If you need additional information on your guarantee, then please contact our customer service team on 0191 586 0010.

If these goods are deemed tampered with in any way, your warranty will become void, and you will become responsible for the costs of replacement and return shipping.

If no manufacturing fault is found, you will be responsible for the costs of replacement and return shipping. Wherever possible, we will respond to your individual circumstances.

We will not be liable for transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement. For advice on how to pack the goods safely before return, please contact our customer service team.

The warranty does not cover accidental damage, modifications to, failure(s) not due to manufacturing defect(s), when any warranty void sticker has been tampered with, failure to comply with the original manufacturer’s conditions of intended use, or any accessories supplied.

Bishopsbeds.co.uk cannot be held responsible for any costs arising from unauthorised repairs to equipment during the warranty period. Only bishopsbeds.co.uk or the equipment manufacturer or their authorised service agents can carry out any warranty work. Any unauthorised repairs or repair attempts will void the warranty.

In relation to new goods, the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer’s or publisher’s warranty and obtain from the manufacturer or publisher a refund, credit, repair, or replacement of the defective goods.

We offer a comfort guide for the majority of the mattresses on our website. This is a guide only, as levels of firmness will vary depending on a number of factors, for example, the base the mattress will lay on, and the weight of the person/persons.

If you require additional information on these, then please contact the sales team on 0191 586 0010, option 2.