Delivery Policy
We will treat each order for goods as an offer by you to purchase the goods subject to these conditions. You are deemed to accept the conditions when you place an order for goods with us.
Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us.
An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment.
Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order.
In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or email correspondence however received, all incomplete orders shall be deemed void.
Many of the goods we sell are of a technical nature and whilst we endeavor to publish as much information as is practical about our goods, the descriptions of the goods are as set out on the website.
All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.
Delivery of the goods shall be made to UK mainland addresses only and signed for.
If you require delivery and live in the following postcodes:
KW, IV, AB, PH, DD, PA, NR, SA, CT, TR, PL, TQ, EX, DT, LD, BH, BA, TA, LL, FK, KY
then please contact the sales office on 0191 5860010 for a quote on delivery costs and lead times as these may take longer then the product page states due to being out of area (on the above postcodes.)
We can also deliver bed slats and fixings to following areas:
Ireland, Channel Islands, Isle of Wight, Isle of Man & International countries. Again, please contact the sales office or email retail@bishopsbeds.co.uk for a delivery quote.
For delivery of Divan Beds and Mattress our transport company will take the goods to room of choice this excludes roll up mattresses.
To help prevent credit card fraud Bishops Beds Ltd reserve the right to refuse or request confirmation in the form of I.D. from the registered card holder. If any goods need to be delivered to a different address than the credit card holders registered address. If you have any concerns regarding this then please contact our sales team.
We will endeavour to deliver your goods if in stock within 5 -10 working days (with exception of weekends & public holidays) but time shall be of the essence. If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods.
For next working day delivery, your order must be submitted and payment received by 12.00pm. Our couriers service will aim to deliver your goods on the day specified. If they are unable to deliver, you will be notified either by email or text, in which a new date will be given. Please note that due to the Christmas holiday closures, some deliveries may be unavoidably delivered.
We strongly advise that you do not dispose of your existing bed / mattress until delivery has been made. We shall not be liable for any loss which may be suffered by you caused by any delay of delivery unless caused by our negligence.
If delivery of the goods is delayed by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of the goods, which are not delivered, will be refunded.
Goods, other than faulty goods, may not be returned after 14 days. If we agree to accept these goods back into stock they must be in their original packaging un-opened.
All returns and collections, carriage costs will be borne by you the sender. Incorrectly ordered goods or non-delivery (customer out) items are subject to a £69 re-stocking fee.
We regret that cannot accept returns of the following:
divan bases, split bases, fixed frame, pillows, mattresses and products that have been made to a bespoke size or personalised.
The above products will be exempt from the statutory 14 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used.
We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Customer Protection (Distance Selling) Regulations 2000 no: 2334.
If goods arrive with any damages you must not sign that you have received your items in good condition, Please make a note on delivery paperwork and inform us within 48 hours.
We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid to you for the goods.
If you have signed for the goods and discover any damages afterwards, we will not be held responsible for any refunds or replacement.
We will deliver to business addresses at your request but stress that if instructed to do so, the card used in transaction must be officially registered to that address. Also, you are agreeing that anyone situated at your business address has your written authority to accept goods once they have been delivered to and signed for at the requested address.
